This reverts commit 85836fc6

wiki/src/blueprint/RT_for_help_desk.mdwn

 [[!meta title="Request tracker for help desk"]]
 
-Having a request tracker powering our help desk will be key to fulfilling their
-[[updated mission|contribute/working_together/roles/help_desk]]:
-
-**Gather qualitative and quantitative data to understand better our users and
-prioritize our work.**
-
-Requirements
-============
+We want a tool that allows our help desk to
+===========================================
 
 MUST
 ----