Field Testing - Autumn 2021
- Problem: Can a user install the new version of the VPN and choose a location?
- Stakeholders: Either people who have or haven’t used RiseupVPN
Here is a field testing guide to use while testing the beta version of the desktop and android applications.
- Length: 30 minutes each
- Number: 3-6 people
- Total: 1 day of work
- At least two people from the team, one note taker and one guide.
- Can be done in person. If not, screenshare.
- Create a folder of all notes from each test so that results can be shared with the rest of the team.
Recruitment
- Participants should not be internal to Riseup. Participants can be found through the mailing list, Riseup forum, reddit, and through partnerships with nonprofits and community organizations. Reach out to funders to get introductions.
- Anyone who is interested in VPNs or has used VPNs in the past
- Can also include users who don't know why they need to use VPN.
Testing script
- Navigate to riseup.net
- Can you install the VPN?
- Note the platform they choose: (Android/Linux/Mac/Windows)
- Turn on the VPN
- Is it clear what is happening?
- Choose a different location
- Are they able to do this with little effort?
- Any suggestions for improvement?
- Is it clear what’s happening?
- Turn off the VPN
- Is this message clear?
- Connect to the recommended location
- Are they able to do this with little effort?
- Open another application (e.g., Skype, WhatsApp, Web browser) to make sure it works.