diff --git a/wiki/src/contribute/working_together/roles/foundations_team.mdwn b/wiki/src/contribute/working_together/roles/foundations_team.mdwn
index 2beaf4d984c208746944c06980489b1ce1913a70..842862279eaee2ca08e0fc1f66bc6aaab767143b 100644
--- a/wiki/src/contribute/working_together/roles/foundations_team.mdwn
+++ b/wiki/src/contribute/working_together/roles/foundations_team.mdwn
@@ -33,8 +33,10 @@ The Tails Foundations Team is responsible for:
   put it on our Technical Writers' plate, or draft something directly,
   or merge a draft proposed by Technical Writer apprentices;
 
-* help triage new tickets that are on nobody else's plate when
-  frontdesk isn't in a good position to do it;
+* handling new tickets when they are more technical than feature
+  request (those are handled by the UX designers) or about bugs;
+  reassigning to whoever is on Help Desk duty any new ticket that's
+  really a support request;
 
 * ensuring that development discussions started on
   <tails-dev@boum.org> are followed-up;
diff --git a/wiki/src/contribute/working_together/roles/help_desk.mdwn b/wiki/src/contribute/working_together/roles/help_desk.mdwn
index 286870fb7f5f37e2f1228cdd75b991bfb8e4ca94..3b86dba0af0346b828ca9a4ef5a084ebf2a60256 100644
--- a/wiki/src/contribute/working_together/roles/help_desk.mdwn
+++ b/wiki/src/contribute/working_together/roles/help_desk.mdwn
@@ -46,11 +46,6 @@ User support
 General communication watchdog
 ==============================
 
-  - Try to do something about the
-    [new tickets](https://redmine.tails.boum.org/code/projects/tails/issues?query_id=157)
-    that appear in Redmine; if you can't do anything, reassign to
-    a Foundations Team member. An Atom feed is available for easier
-    monitoring, see the link at the bottom of that page.
   - Administer and moderate our general purpose public mailing lists:
     - [tails-dev@boum.org](https://www.autistici.org/mailman/admin/tails-dev)
     - [tails-l10n@boum.org](https://www.autistici.org/mailman/admin/tails-l10n)
diff --git a/wiki/src/contribute/working_together/roles/ux.mdwn b/wiki/src/contribute/working_together/roles/ux.mdwn
index fdf1435f0f4ebe77958e7923d78f903801c43b44..86f2535ee3a829982797fb3bf28219cf1a3242d5 100644
--- a/wiki/src/contribute/working_together/roles/ux.mdwn
+++ b/wiki/src/contribute/working_together/roles/ux.mdwn
@@ -23,3 +23,7 @@
 
 - This does not cover the UX work related to deliverables for
   grants which have a dedicated budget.
+
+- Handle new Redmine tickets that are about feature requests and the
+  scope of Tails. Reassign to whoever is on Help Desk duty any new
+  ticket that's really a support request.