diff --git a/wiki/src/blueprint/monthly_report/report_2019_10.mdwn b/wiki/src/blueprint/monthly_report/report_2019_10.mdwn
index 0ba46e4de1808ad29435108c8a6d960cdd640217..75c2a7140e893264a5b10ea5f00bd40835a06942 100644
--- a/wiki/src/blueprint/monthly_report/report_2019_10.mdwn
+++ b/wiki/src/blueprint/monthly_report/report_2019_10.mdwn
@@ -49,6 +49,15 @@ Documentation and website
     - [[macOS|upgrade/mac-overview]]
     - [[Linux|upgrade/linux-overview]]
 
+Hot topics on our help desk
+===========================
+
+1. A lot of people reported having issues [[!tails_ticket 17185 desc="installing Tails with Etcher on MacOS"]]
+
+1. We got also numerous reports from people having trouble to [[!tails_ticket 17183 desc="import PGP keys with Seahorse"]]
+
+1. And some users are facing a graphic issue on computers with two GPU caused by [[!tails_ticket 17199 desc="MAC spoofing running udevadm trigger"]]
+
 
 Infrastructure
 ==============
diff --git a/wiki/src/contribute/working_together/roles/sysadmins.mdwn b/wiki/src/contribute/working_together/roles/sysadmins.mdwn
index 07410929e7d19d549454d153840e3305bf5f1dce..c59b204928b40148444564482192ca374520a647 100644
--- a/wiki/src/contribute/working_together/roles/sysadmins.mdwn
+++ b/wiki/src/contribute/working_together/roles/sysadmins.mdwn
@@ -135,7 +135,7 @@ and tasks management:
 Below, importance level is evaluated based on:
 
 * users' needs: e.g. if the APT repository is down, then the
-  "Additional Software Packages" persistence feature is broken;
+  _Additional Software_ feature is broken;
 * developers' needs: e.g. if the ISO build fails, then developers
   cannot work;
 * the release process' needs: we want to be able to do an emergency
@@ -230,7 +230,7 @@ Below, importance level is evaluated based on:
   - host the Tails [[main repository|contribute/git#main-repo]]
     and our website's underlays
 * access: Tails core developers only
-* tools: [[!debpts gitolite]]
+* tools: [[!debpts gitolite3]]
 * configuration: `tails::gitolite` class in [[!tails_gitweb_repo
   puppet-tails]]
 * importance: high (needed to release Tails)
@@ -427,11 +427,13 @@ Below, importance level is evaluated based on:
 
 * URL: <https://translate.tails.boum.org/>
 * purpose: web interface for translators
-* admins: emmapeel, spriver
+* [[design documentation|contribute/design/translation_platform]]
+* [[usage documentation|contribute/how/translate/with_translation_platform]]
+* admins: to be defined ([[!tails_ticket 17050]])
 * tools: [Weblate](https://weblate.org/)
 * configuration:
   - `tails::weblate` class in [[!tails_gitweb_repo puppet-tails]]
-* importance: low (not in production yet)
+* importance: to be defined
 
 ## WhisperBack relay